Privacy policy.

This Privacy Policy applies to our website (Website) www.agence-copernic.fr.

This Privacy Policy governs our data collection, processing and usage practices. It also sets out the options available to you to access, use and modify your personal information. By using the Website and the Blog, you consent to the data practices described in this Privacy Policy. If you do not agree with these practices, you should refrain from using the Website and our blog. By giving us your consent, you also retain the right to rectification, the right to be forgotten and/or the right to erasure of your personal data.

We update this Privacy Policy regularly. We encourage you to review this Privacy Policy regularly.

1. Important information

1.1. CHANGES TO THE PRIVACY POLICY

We may amend this Privacy Policy from time to time by publishing a new version online. We therefore advise you to check this page regularly to stay informed of any changes. In the event of a material change, we will notify you by publishing the revised version of the Privacy Policy on our website. In this way, we will ensure that you are always informed of the nature of the information we collect, how this data is used and the circumstances in which it is disclosed, where applicable. Your continued use of the Website and/or your continued provision of Personal Information are subject to the terms of the Privacy Policy then in force. 

1.2. CONTACT US

If you have any questions about this Privacy Policy or about how we process the information you provide to us, please contact us by email at marc@agence-copernic.fr or by post at Copernic, 23 rue Claudot, 54000 Nancy.

2. Information we collect

2.1 WHEN YOU VISIT OUR WEBSITE

You are free to explore the Website without providing any information about yourself. When you visit the Website, we ask you to provide Personal Information and we collect Browsing Information.

2.2. “PERSONAL INFORMATION”

Personal Information refers to any information that you voluntarily provide to us and that personally identifies you, including your contact details, such as your name, email address, company name, company address, telephone number and any other information about you or your company. Personal Information may also include information about you that is available on the internet, in particular on sites such as Facebook, LinkedIn, Twitter, Instagram and Google, or publicly available information that we acquire from service providers. 

2.3. “BROWSING INFORMATION”

Browsing Information refers to information about your computer and your visits to this website, including your IP address, geographical location, browser type, referral sources, length of visit and pages viewed.

3. How we use the information collected

3.1. COMPLIANCE WITH OUR PRIVACY POLICY

We limit our use of the information collected to the terms of this Privacy Policy.

3.2. WE NEVER SELL PERSONAL INFORMATION

We undertake never to sell your Personal Information to third parties.

3.3. USE OF PERSONAL INFORMATION

In addition to the uses identified in other sections of this Privacy Policy, we may use your Personal Information to:

(a) improve your browsing experience by personalising the Website; (b) send you, by post, email or other means, information that we believe may be of interest to you; (c) send you carefully selected marketing materials relating to our business or the business of third parties that we believe may be of interest to you; and (d) provide other companies with statistical information about our users. In addition, we may share your data with our trusted partners to enable them to contact you when you request information, to help us carry out statistical analyses or to provide you with technical support. These third parties are not authorised to use your Personal Information for any other purpose and are required to keep it confidential. If you do not want us to share your personal information with these companies, contact us at: hello@agence-copernic.fr

3.4. USE OF BROWSING INFORMATION

We use Browsing Information to operate the Website and improve its services. We may also use Browsing Information on its own or combined with Personal Information to provide you with personalised information about Copernic.

3.5. CUSTOMER COMMENTS AND TESTIMONIALS

We publish customer comments and testimonials on our Website, which may contain Personal Information. We obtain each customer’s consent by email before publishing their name and testimonial.

3.6. SERVICE PROVIDERS

We engage other individuals and companies to provide certain services to visitors to our Website and to our customers, and we may share your information with them in order to provide you with information, products or services. We use them in particular to remove duplicates from prospect lists, analyse data, provide marketing support, supplement the information you provide to us in order to offer you better services, and provide customer service. Whenever we share your information, we explicitly require these agents to acknowledge and adhere to our privacy and customer data processing policies.

3.7 SECURITY OF YOUR PERSONAL INFORMATION

We use a variety of security technologies and procedures to protect your Personal Information from unauthorised access, use or disclosure. We store the Personal Information you provide to us on computer servers in a controlled, secure environment protected from unauthorised access, use or disclosure. When sensitive Personal Information (such as geolocation data) is collected on our Website and/or transmitted to other websites, it is protected using encryption, such as the Secure Socket Layer (SSL) protocol. All these measures aim to minimise the risk of unauthorised and/or fraudulent access, viewing or disclosure. Please bear in mind, however, that risk can never be entirely excluded. If you have any questions about the security of your Personal Information, you can contact us at hello@agence-copernic.fr

3.8. PERSONAL INFORMATION RELATED TO RECRUITMENT

Your personal data will be kept for as long as necessary to manage your application and within the limits provided by law, i.e. 24 months.

Within the same limits, your data may be kept to allow us to contact you again and offer you other positions that may interest you.

3.9. SOCIAL MEDIA FEATURES

Our Website includes social media features, such as the Facebook Like button, and certain widgets, such as the Share button, or mini-programs running on our site. These features may collect your IP address, identify the page you are visiting on our site and set a cookie to enable them to function properly. Social media widgets and features are hosted by a third party or directly on our Website. This Privacy Policy does not apply to these features.

3.10. EXTERNAL WEBSITES

Our Website contains links to other websites. We do not control the content or practices of these other websites and cannot be held responsible for them. The inclusion of these links does not imply that we endorse these other websites, their content, their owners or their practices. This Privacy Policy does not apply to other websites, which are subject to any privacy or other policies of their owners.

3.11. BLOG

We have a publicly accessible blog (https://www.agence-copernic.fr/blog, in French). Please bear in mind that if you directly disclose information through our blog, that information may be collected and used by third parties. We will rectify and delete any information you have posted on the Website at your request, as described in the “Opt-out and unsubscribing” section below.

3.12. RETENTION OF PERSONAL INFORMATION

Your Personal Information is kept by Copernic only for as long as necessary for the purposes for which it is collected and processed. Your browsing data (cookies) on our Website will be kept for 13 months, in accordance with the regulations. Personal data relating to contacts may not be kept beyond the period strictly necessary to manage prospecting or the business relationship, i.e. 24 months. We then delete it securely. At your request, we will delete this information from the servers earlier, in accordance with the terms of the “Opt-out and unsubscribing” section below.

3.13. INTERNATIONAL TRANSFER OF INFORMATION

As part of our international operations, we may transfer and access your Personal Information from anywhere in the world. This Privacy Policy applies, including when we transfer Personal Information to other countries.

4. Browsing information

4.1. COOKIES

Copernic and its partners use cookies or similar technologies to analyse trends, administer the website, track users’ movements on the website and collect socio-demographic information about our user base as a whole.

We use “cookies” to help personalise your online experience. A cookie is a text file placed on your hard drive by a web server. Cookies are not used to run programs or install viruses on your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. Cookies are mainly used to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise pages on our Website, a cookie helps us remember your information on subsequent visits. When you return to a Website, the information you previously provided is retrieved so that you can easily use the personalised features.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline them if you prefer. If you choose to decline cookies, the interactive features of the Website you are visiting may be affected. Copernic keeps a list of the pages you visit in order to determine which parts of the Website are the most popular or most used. This data is used within the Website to offer personalised promotions and content to customers whose behaviour indicates an interest in a specific area.

4.2. LOG FILES

We may collect socio-demographic information, such as your postcode, age, gender, preferences, interests and favourites, using log files that are not associated with your name or other personal information. We also automatically collect certain information about your computer hardware and software. This information may include: your IP address, browser type, domain names, internet service provider (ISP), files viewed on our site (e.g. HTML pages, images, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Copernic to maintain the quality of its services and to obtain general statistics on the use of the Website. For these purposes, we link this automatically collected data to Personal Information such as name, email address and telephone number.

4.3. CLEAR GIFS (WEB BEACONS/WEB BUGS)

We use a software technology called clear gifs (also known as web beacons or web bugs), which helps us manage the Website better by telling us which content is most effective. Clear gifs are tiny images with a unique identifier, similar in function to cookies, used to track the online movements of web users. Unlike cookies, which are stored on the hard drive of the user’s computer, clear gifs are embedded invisibly in web pages or emails and are no larger than the full stop at the end of this sentence. We use clear gifs in our HTML emails to identify which emails have been opened by recipients. This allows us to measure the effectiveness of certain communications and, more generally, of our marketing campaigns. We link the information collected by clear gifs in emails to our customers’ Personal Information. If you do not wish to receive these emails, see the “Opt-out and unsubscribing” section.

4.4 THIRD-PARTY TRACKING TECHNOLOGIES

The use of cookies and web beacons by tracking technology companies is not covered by our Privacy Policy.

5. Opt-out and unsubscribing

5.1. ACCESSING, RECTIFYING AND DELETING YOUR PERSONAL INFORMATION

On request, Copernic will tell you whether it holds Personal Information about you. When you provide us with Personal Information, you have the right to:

• review the user information you have provided to us;
• ask us to correct any error, outdated information or omission in the user information you have provided to us;
• ask that your user information not be used to contact you;
• ask that your user information be removed from any solicitation list we use;
• ask that your user information be deleted from our records;
• ask to no longer be contacted by Copernic.

You can also request a copy (provided in CSV or XLS format) of all the personal information we hold about you. To exercise any of these rights, please contact us at hello@agence-copernic.fr or by post at Agence Copernic, 23 rue Claudot, 54000 Nancy. We will respond to your request for a copy, modification, rectification or deletion of data within a maximum of 30 days of receiving your message and will inform you of the action taken.

5.2. UNSUBSCRIBING FROM OUR COMMUNICATIONS

You can unsubscribe from our marketing communications by clicking the “Unsubscribe” link at the bottom of our pages, or by sending your request by email to Agence Copernic, 23 rue Claudot, 54000 Nancy. Customers will continue to receive transactional emails related to the services they have requested.

5.3. QUESTIONS OR COMPLAINTS

If you have any questions or complaints about this Privacy Policy, please contact us first at Agence Copernic, 23 rue Claudot, 54000 Nancy. We encourage you to contact us first with any question or complaint about our Privacy Policy.

If you do not feel you have received a prompt or satisfactory response from us to your question or complaint, please contact the CNIL (the French data protection authority).